Policies

Refund Policy

Cancellation requests are to be made, in writing, to the Camp Administrator (director@camparrowhead.ca)

• Deposit payments are non-refundable
• Prior to FEBRUARY 28th, cancellations will be allowed subject to a cancellation fee of $150 PER camper PER session cancelled.
• After MARCH 1st, but before MAY 31st, cancellations will be allowed subject to a cancellation fee of $300 PER camper PER session cancelled.
• All refund requests and transfers from January 1st, to May 31st, will be honoured within 10 working days.
• After JUNE 1st, all fees paid are considered non-refundable.
• No adjustment for fees shall be made for a camper who arrives late or leaves early for any reason.
• Missed Camp Policy: No refunds will be made for camp days missed due to illness, injury, or personal matters.
• Any refund requests are to be made in writing.

General Camp Policies

• All campers, in all programs, must be toilet trained at the start of their first week of camp.

• Space in cabin groups is limited. Applications are accepted on a first come, first serve basis. Although we try our best to place all campers with their friends of the same age, due to the high demand of some cabin groups, we are not able to guarantee a place within their desired cabin.

• Final cabin placements are the sole discretion of the Camp Director.

• Every step is taken to ensure the safety and health of each camper. In the event of sickness or accident, the camp cannot accept liability. It is the responsibility of the parent to ensure that the camper’s medical information is completed/updated in Camp Brain by May 31st.

• Campers are expected to remain at home if experiencing illness, especially those symptoms commonly associated with Covid-19. The camp retains the right refuse admittance to any camper demonstrating communicable illness.

• In the event of an emergency and/or special medical treatment, parents will be notified immediately. If the parents cannot be reached, permission is hereby given to Camp Arrowhead to take whatever steps it deems necessary to ensure the safety and health of each camper.

• Although every effort is made to return lost or misplaced articles, the camp cannot be held responsible for lost or stolen property.

• Campers are not to bring cell phones or other communication or electronic devices to camp.The camp reserves the right to confiscate devices during the camp day.

• The parent or guardian hereby consents to the use of the Campers photograph by Camp Arrowhead.

• Unless otherwise conveyed in writing, the parent or guardian hereby consents to the camp providing their names and contact information to other families in their child’s cabin groups.

• The parent or guardian hereby consents that their child can participate in all camp activities including supervised trips or activities not on camp property unless they advise the camp otherwise in writing.

• Camp Arrowhead reserves the right to dismiss a camper if it is thought to be in the best interest of the camper and the camp. In such cases a proportionate refund will be made. There will be no refund of fees if a camper is dismissed due to infractions related to alcohol, drugs or tobacco. Camp Arrowhead reserves the right to refuse any future applications to camp programs.

Community Guidelines

We ask that our campers, staff and extended community agree to take care of each other.  All camp families agree to maximize the safety of the camp community by:

1. Adhering to all protocols and procedures mandated in our updated Parent Handbook, which will be issued at the beginning of June.

Camp Arrowhead 10 Commandments

1. I will participate in camp programs to the best of my ability.
2. I will use appropriate language.
3. I will respect my cabin mates and counselors.
4. I will care for my belongings, camp property and equipment.
5. I will be an inclusive member of my cabin grouping and unit.
6. I will follow camp safety rules.
7. I will wear a hat, sunscreen and appropriate footwear each day.
8. I will wash my hands frequently when eating and using the bathroom.
9. I will be a good sport and have a positive attitude.
10. I will leave my cell phone, smartphone and other electronic devices at home.

Canadian Anti-Spam Legislation Policy

As of July 2014, new federal regulations have been put into place that apply to any “Commercial Electronic Messages” (CEMs) sent from or to Canadian computers and devices in Canada.

By registering your children at Camp Arrowhead, you are giving express consent to receive electronic messages from Camp Arrowhead for the purpose of communicating camp events, policies, promotions and information.

In compliance with this legislation, every message that you receive will include our Camp name and contact information. In addition, all messages will include an unsubscribe option to allow you to be removed from our e-mailing list at any time.

If you have any questions or wish further clarification please contact us at director@camparrowhead.ca